General Information
What is your main contact information?
You can reach us at info@manelinecambridge.co.nz or call us at 07 827 7282.
Where are you located?
Our address is 40 Racecourse Road, Cambridge 4210, New Zealand.
What are your retail store opening hours?
Monday to Friday 7:15 am to 2:15pm
Ordering and Shipping
How long does it take to dispatch our order?
Our pick and pack time is 1-3 days.
How long does shipping take within New Zealand?
Shipping within New Zealand typically takes 2-5 days.
Do you offer click and collect service?
Yes, if you order online we offer a click and collect service form our retail store in Cambridge. Select the pick up option at checkout.
How long does it take for a click and collect order to be ready?
We require a minimum of 24 hours to prepare a click and collect order unless an express order has been requested. Once ready you will receive a email confirmation.
What should I do if I need my order urgently?
For urgent orders, please select express shipping and inform us at info@manelinecambridge.co.nz or call us at 07 827 7282.
Do you ship internationally?
Currently, we only ship within New Zealand.
Trade Accounts
How do I register for a trade account?
You can register for a trade account online through our website. Once your account is approved, you will receive discounts on our products.
How long does it take to approve a trade account?
We aim to review and approve trade account applications within 5 working days.
What benefits do trade account holders receive?
Trade account holders receive discounts on our products and access to exclusive offers.
Products
What types of products do you offer?
We offer a wide range of farrier supplies, including horseshoes, nails, rasps, hammers, hoof knives, and other tools and equipment.
Are your products of high quality?
Yes, we stock products from trusted brands known for their quality and durability. Our supplies are designed to withstand the rigors of daily use.
Take a look at all our collections here
Do you offer any guarantees on your products?
Yes, we stand behind the quality of our products. If you encounter any issues, please contact us at info@manelinecambridge.co.nz
Do you offer gift cards?
Yes, we offer gift cards. They can be purchased online or in-store.
Returns and Exchanges
What is your return policy?
If you are not satisfied with your purchase, you can return it within 14 days for a full refund. The product must be in its original condition and origional proof of purchase provided.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at info@manelinecambridge.co.nz with your order details.
Do you offer any guarantees on your products?
Yes, we stand behind the quality of our products. If you encounter any issues, please contact us at info@manelinecambridge.co.nz
Customer Support
How can I contact customer support?
You can contact our customer support team at info@manelinecambridge.co.nz or call us at 07 827 7282.
What are your customer support hours?
Our customer support team is available Monday to Friday from 7 am to 2 pm.